TERMS
1) General information
The Seller is defined as Baildon Interiors, 30 Northgate, Baildon, Shipley,
West Yorkshire, BD17 6JX (hereafter referred to as Baildon Interiors).
The Customer is a person who made a purchase on baildoninteriors.com
or baildoninteriors.com (hereafter referred to as: baildoninteriors.com).
baildoninteriors.com is intended for use by both individuals and businesses
(a separate trade offer can be requested by businesses).
By making a purchase on baildoninteriors.com, the Customer declares
that they have read, understood and accepted the following terms and conditions.
2) Product information
The Seller reserves the right to make changes to the offer on baildoninteriors.com,
both in terms of products available and prices. Any changes in prices shall
not apply to orders that have been placed before the change.
Promotional offers are carried out at the Seller’s discretion and may
be stopped at any point. Any changes in prices shall not apply to orders that
have been placed before the change.
Due to the unpredictability factor in the process of making items to order and
the specific characteristics of fabrics, the Customer agrees to accept +/-2
cm difference in the measurements of the product ordered and supplied.
Every effort is made to ensure that the products supplied correspond as closely
as possible to swatches and images presented on our website. However, variations
may occur from one screen to another and in normal manufacturing between batches.
Free swatches are available for this exact reason. If the Customer chooses not
to order swatches, Baildon Interiors cannot be held responsible for the difference
in shade between the image on our website and the product delivered.
Most fabrics are 140 cm wide. The Customer agrees that where a product is more
than 130 cm wide, it will be two (or more, only if required) pieces of fabric
joined together (e.g. 190 cm curtain = 130 cm + 60 cm, 300 cm curtain = 130
cm + 130 cm + 40 cm). The stitching will be done in an aesthetic manner and
shall not reduce the quality of the product. This applies for example to curtains
or blinds but not sofa covers.
3) Orders, returns & complaints
Orders shall be accepted and processed only when a full payment for the goods
has cleared into the Seller’s account.
Due to the nature of the products, changes to orders placed cannot be guaranteed
and are made only at the Seller’s discretion.
Tailor-made and made-to-measure goods, including but not limited to furniture
covers, curtains and blinds, and fabrics sold by the metre can be accepted for
a refund only when the goods are faulty.
Orders are despatched within 4 weeks from the date of payment. Should this deadline
prove impossible to meet, the Seller shall inform the Customer without delay.
The Customer has the right to reject the new date of delivery and cancel the
order.
The Seller may not be held responsible for delays in delivery caused by the
carrier and those that remain beyond the control of the Seller. In such circumstances
any compensation for the Customer might be made solely at the Seller’s
discretion.
The Seller has the right to investigate any complaints received. The Customer
shall be informed about the outcome of the investigation within 30 calendar
days from the date of filing a complaint.
The Seller must be informed about the return of goods within 14 calendar days
from the date of delivery, and the goods must be sent back within further 14
calendar days. The Seller is not required to accept returns received after this
period. To return an item, please email us. After receiving your email and if
the return is approved, we will contact you to arrange the pick up of the goods.
Goods must be returned in unused condition, with all labels attached.
4) Data protection
The Customer’s data is stored and processed in compliance with the General
Data Protection Regulation and the Privacy and Electronic Communications
Regulations, and as stated in the Seller’s Privacy Policy. For further
details regarding our Privacy Policy please email us.